General Terms and Conditions
- Using services
- How to place an order
- Intellectual Property
- Right of withdrawal
The General Terms and Conditions (listed below as "Conditions") govern the relationship between each user of the site (referred to below as "User"); the commercial relationships between the customer (referred to below as "Client") and "NicoShop di Rapetti Nicoletta", registered office located in Via A. Vespucci 40A/4A, 16156 Genoa (Italy), registered in the Register of Companies of Genoa with the reference number of REA 401792 (referred to below as "NicoShop").
The Client, before purchasing any product on NicoShop Website, should read these Conditions, which must be accepted in the order form.
These Conditions apply in full to any other contract between NicoShop and the User, unless specific exemptions are written, valid for a single contract. In case of discrepancy, these Conditions prevail over any conditions of purchase of the Client.
NicoShop does everything it can to keep updated its Web site, but the very nature of electronic commerce via the Internet (subject to possible immediate updates) does not allow to ensure that any product being always available. In the event that the product being not available, you'll be contacted at the addresses indicated in the order. In case of order cancellation and you have already paid, you'll be refunded the product paid.
NicoShop makes every effort to make deliveries within the time specified in the "Availability" field for each product (intended as a rough guide to add the necessary time to the courier for delivery). In case of delivery over the time period specified, NicoShop is not responsible for any damage or inconvenience caused by late delivery. Before shipment you can cancel the order at no additional cost on your part. The waiver order made after the shipment of goods (after receiving the e-mail of shipment confirmation) will be charged only the shipping costs (the shipment to your home, and the return at our warehouse).
If the products are not shipped within the specified time period, please contact us by phone or e-mail; you'll receive your order as quickly as possible or, if you wish, you can cancel the order and in case of payment you'll be refunded the price of the products.
Order of non-customized products:
Before placing your order, please read what's specified in the menu item "HOW TO ORDER".
Order of customized products:
Before purchasing a customized product, you should contact our Customer Service, which will show you the formal procedures to purchase customized products.
Owner of your personal data
The owner of your personal data is: NicoShop of Rapetti Nicoletta, headquarters based in Genoa, Via A. Vespucci 40A/4A (Italy).
Purpose of processing personal data
Personal data are processed exclusively for sending the products ordered by the Client, to contact him in case of problems with the order and to inform him about the offers and services of NicoShop.
The personal information requested to the Client are essential for order processing and delivery. NicoShop is authorized to collect, process and use the personal information of the Client. The non-disclosure requirements will mean cancellation of the order.
During the compilation of any form, the Client agrees to provide sincere and truthful personal information. The communication of false information is contrary to the provisions of the General Terms and Conditions.
Personal information about Website Users will never be sent to third parties. They could be used to obtain statistics on website usage, to check the proper operation and for the detection of any responsibility in case of crimes committed against the site, the Owner or any third parties.
Besides the purposes described above (with reference to the companies who register on the B2B site) the data will be processed:
- to allow accessing and browsing the B2B website;
- to provide NicoShop's services, promotions and offers to the company;
- to manage communication with the company, by sending advertising material (newsletters).
Modality of handling personal data
Personal data are processed by automated tools for the time necessary to achieve the purposes for which they were collected. Specific security measures are taken to prevent data loss, misuse or improper and unauthorized access, as requested by Law.
Treatment of Cookies
Rights of interested parties
All the material on this website (text, photos, images, multimedia content, layout, graphics, programming code etc.) is exclusive property of NicoShop and is deposited. Any activity intended to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, sell or create derivative works from any information, software, products or services obtained from this website, without explicit written permission of NicoShop, is punishable on the basis of the civil, criminal or administrative action. NicoShop reserves the right to take legal action against anyone who reproduces in part or in toto, by paper or electronic format, contents on this website. In accordance with the Law instructions it's only allowed to quote parts of the site, NOT FOR COMMERCIAL PURPOSES, provided it is indicated very clearly the source (www.nicoshop.com, www.nicoshop.it, www.nicoshop.tv) and the author of the content (NicoShop).
All material published on this Website are original made by NicoShop. In particular:
- NicoShop does not assign any right under any intellectual property or material subject to copyright and does not allow to copy any material in its own webpages
- The copyright of NicoShop extends to the contents of all the software, its Website and pages of its Website (referred NicoShop owns or licenses); all the above material may not be used, copied or altered without express written consent of NicoShop.
- Copyright extends to the structure and appearance of NicoShop Web sites, all text content, graphics, multimedia and all advertising material therein.
- NicoShop, NicoShop.com, NicoShop.it, NicoShop.tv and their respective logos are registered trademarks of NicoShop and cannot be used by any other person other than NicoShop without prior written permission. All information, content, files, software and materials offered by our services are protected by Italian and international intellectual property and copyright.
NicoShop sells on-line (e-commerce) the products displayed on its Websites.
Any problems or damage to persons and things, derived from an installation or improper use of products by the customer is totally borne by the Customer. The obligations of NicoShop, in the event of non-compliance or defects, will be exhausted in the elimination of defects or replacement of the goods, with an explicit waiver by the Client to any other rights or action, also with respect to compensate any damage suffered by him or by others.
The Client shall not take legal proceedings to secure his right to either defect or discrepancy in an exception, unless he has first provided for the complete payment of the price of the product ("SOLVE ET REPETE"). The Client may not withhold payment, even in the event of a dispute of any defects and / or discrepancies of the goods, expressly renouncing to the exception "inadimplenti non est adimplendum".
NicoShop guarantees to always do everything necessary to ensure the availability of products and services on the site. However, a momentary interruption of services is always possible. In this case, NicoShop cannot be liable of the quality and reliability of the Internet outside its premises.
The indication of links to other sites is made as a convenience to the User. NicoShop can not be held responsible of the contents of such websites, nor as a result of direct or indirect damages claimed by Users or third parties.
Before placing your order, please take a look at the "HOW TO ORDER" item menu.
Before placing your order, please take a look at the "SHIPPING" item menu.
Pursuant to Legislative Decree no. 206/2005 ("Consumer Code") all NicoShop products for sale to consumers are covered by the Legal Warranty of 24 months. As for the "Consumer Code"), the Legal Warranty of 24 months is valid only in those contracts stipulated between a professional and a consumer. As for all other cases the Legal Warranty is set in 12 months.
The period starts from the date of purchase of the document attached to the shipment or sent by mail.
During this period NicoShop provides free repair or replacement of products that reveal failures or malfunctions.
The occurrence of the defect, the customer must inform NicoShop, contacting Technical Support. Technical Assistance may require performing specific functional tests to ascertain, as far as possible, the nature of the problem.
The customer must fill out the online RMA form (Return Merchandise Authorization) and follow the instructions on how to return the product.
Any material returned without prior authorization (RMA form) will be sent back to the Client.
The guarantee decays when the failure is generated by improper installation or the material is tampered with. It is also excluded from the guarantee damaged material from external events of electrical, weather or accidental nature.
It's solely attributable to NicoShop the choice between repair and replacement of the material.
The user accepts that the order being honored for the quantity available. In the event that a product ordered is not available, NicoShop will contact the Client via e-mail or telephone within 5 days after the order is validated, to inform him of the time for actual delivery.
Before placing your order, please take a look at the "HOW TO ORDER" item menu.
Mail orders, and then purchasing through the Internet, are regulated in Italy by a specific law which obliges the seller to refund the price of the goods, if not accepted, to the buyer (Decree Law Ranked #50 of 15/01/1992 better known as "Right of withdrawal").
Exercise of the right of withdrawal
European legislation provides that the right of withdrawal being exercised only by individuals (consumers) acting for purposes to be unrelated to their business. The right of withdrawal, therefore, can not be exercised by legal persons and people acting for purposes related to a business. The consumer has the right to terminate the contract by registered letter with acknowledgment of receipt within 10 working days from the date of delivery of the goods, returning the goods to the seller, who will refund the price of the goods returned.
The right of withdrawal does not apply to audiovisual products or computer software delivered sealed, whose packages have been opened by the consumer. The right of withdrawal applies to goods purchased and therefore excludes the cost of delivery to the recipient that constitutes a service of which he has benefitted.
Return Merchandise Authorization (RMA)
After activating the return process (RMA) it's required to pack the original packaging, in order to protect the products from damage or alterations.
IMPORTANT! It is advisable to make electronically trackable shipping entrusting it to a courier, or other suitable means. NicoShop doesn't refund, in case of non-receipt of the merchandise. Upon receipt of the registered letter, the Customer Service will contact you and, only after receiving all the informations, you can send back the goods (shipping at your expense). Upon receipt of the goods, after checking the actual integrity of the product and packaging, you will be refunded the price of the goods within 30 days of receipt of notice of withdrawal.
BEWARE! Any goods returned without prior authorization and therefore without RMA number will be returned to the sender. The right of withdrawal does not apply in case of use of the product, in case of absence of the package, the absence of accessory items, in case of damage or any other condition that makes the product different from the one shipped to the customer.